We hope you will be pleased with your purchase. Should you wish to return an item bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 7 days) and in original, undamaged packaging.* If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 25% of the original selling price from the refund amount.   Please include: order number, stock number, the reason for the return and whether you want a refund or a replacement.   *Products we are unable to refund or exchange   For reasons of hygiene, safety and copyright, we cannot refund or exchange the following products unless they are faulty: Mattresses, mattress toppers, duvets, pillows.

 

Refund Policy   We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 7 days) and in original, undamaged packaging.* Please see below for exceptions to this policy. If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 25% of the original selling price from the refund amount. This does not affect your statutory rights. Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances: The original account no longer exists The original account details have expired The order has been placed exclusively with gift vouchers The recipient requires a credit Delivery charges We will refund your original delivery charge when a product is faulty or damaged. Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. We will refund the standard delivery charge on orders under £30 if they are returned to us within 7 days of receipt. If an order under £30 is returned to us after 7 days from receipt then we will refund the delivery charge only if the goods are damaged, faulty or incorrect. *None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see below Contract cancellation Please note that you are entitled to cancel order/contract if you so wish provided that you exercise your right no longer than eight working days after the day on which you receive the Products. If you wish to exercise your right to cancel this order/contract after your order has already been despatched please follow the procedure set out in our Returns Procedure above. Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty: ·  Goods made to your specification ·  Mattresses, mattress toppers, duvets, pillows.