Returns Policy

We hope you will be pleased with your purchase. Should you wish to return an item bought from us, we will be happy to refund or exchange a product provided you have complied with our Returns procedure set out below:    Returns should be made within 8 days of receiving your ordered item/s, and if possible be returned in the original, undamaged packaging, during this 8 day period after receiving the ordered item/s you have a Duty of Care to look after the products whilst in your possession & to ensure that strong protective packaging has been used to ensure the safe return of the products, *   If we find that the product has not been cared for & has been returned to us in a poor condition, we reserve the right to refuse a refund on the item, or deduct up to 25% of the original selling price from the refund amount.   Please include: order number, stock number, the reason for the return and whether you want a refund or a replacement.      This does not affect your statutory rights. Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances: The original account no longer exists The original account details have expired The order has been placed exclusively with gift vouchers The recipient requires a credit Delivery charges We will refund your original delivery charge (if any) when a product is faulty or damaged. Please note:   We will refund the price of the item to the purchaser or exchange the product once it is received by us. We will refund the standard delivery charge on orders under £30 if they are returned to us within 8 days of receipt. If an order under £30 is returned to us after 8 days from receipt then we will refund the delivery charge only if the goods are damaged, faulty or incorrect. *None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see below Cancellation  You have the right to cancel your order/contract if you so wish provided that you exercise your right no longer than eight working days after the day on which you receive the Products.   If you wish to cancel this order/contract please email enquiries@tensmachinedirect.co.uk or write to TENS MACHINE DIRECT -The Barn, Landimore, Swansea, SA3 1HD Please note that your right to return Products does NOT apply to goods made to your specification, mattresses, mattress toppers, duvets and pillows unless they are faulty, damaged or misdescribed.   Pillow Return address:  (Please fully read the return information above before returning any items)   TENS MACHINE DIRECT -The Barn, Landimore, Swansea, SA3 1HD